FAQ's

ABOUT ALEX JEWELLERY

 

IS ALEX JEWELLERY AN INDIAN COMPANY?

Yes. Alex Jewellery is a registered private limited Indian company. Alex Jewellery has a chain of wholesale stores in Banglore, Chennai, Hyderabad, Coimbatore, Mumbai, Vijayawada- India.

 

WHERE CAN I BUY ALEX JEWELLERY PRODUCTS IN INDIA?

We retail our products through exclusive company-owned wholesale stores across India. For a detailed list of Alex Jewellery stores in India, visit "LOCATIONS" on the bar above. 

ABOUT OUR PRODUCTS

 

WHERE ARE YOUR MANUFACTURING FACILITIES LOCATED?

Alex Jewellery does have a owned production unit situated in Thane, Maharashtra - India. We have been dealing with village-based artisans across India employing their regional jewellery skills and specialities. This commitment has helped preserve the traditional crafts of India and created employment opportunities in rural areas.

 

ARE ALL ALEX JEWELLERY PRODUCTS HANDMADE?

We try to maximize the handmade process, using automatic casting machine, wax machine, vaccum machine, CNC, RPT, etc as far as possible.

 

 

ABOUT SHOPPING

 

HOW DO I SHOP ONLINE?

Please refer to our "How To Shop" page which walks you through the shopping process.

HOW WILL I KNOW IF YOU HAVE RECEIVED MY ORDER?

During the payment process you will be given a confirmation that your credit/debit card has been successfully processed. You will also be given an order confirmation number through an email from our Payment Partner PayUMoney.

 

HOW DO I CHECK MY ORDER STATUS?

You can view your order status at any time once you have placed your order, through "My Orders" options from dashboard after logging in to your Aanyabyalex account on website. We endeavour to dispatch all the orders from our warehouse within two working days and then you can track your order using tracking AWB Number through logistic website.

 

IS IT SAFE TO USE MY CREDIT CARD ONLINE AT AANYABYALEX.COM?

Our website is linked to the PayUMoney payment gateway. All transactions are secured with 128 bit SSL encryption and two factor authentication.

 

WHAT IF AN ITEM IS OUT OF STOCK?

We make every effort to keep all products in stock. However, there may be times when unexpected demands exceed our supply. If you place an order for an item which is not in stock, we will inform you through an email and credit the money back to your bank account within five business days of purchase. We will not retain your request for an out of stock product in a back order system. In the future, we hope to be able to notify you when an out of stock item becomes available which would allow you to place a new order for this product.

 

DO I HAVE TO SIGN UP TO BUY SOMETHING AT AANYABYALEX.COM?

You do not have to create an account on aanyabyalex.com when you place an order, and can simply proceed as a Guest Shopper. However, there are several benefits to creating an account. Please refer to the Login page for more details.

 

ABOUT SHIPPING

 

HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?

In case of domestic shipping i.e shipping within India it will take approximately 5-7 business days, Remote area pin codes will take additional 5 days. We make every effort to process your order as quickly as possible. We usually require 5 working days to process your order. However if the quantities ordered are more than 5 pieces per product per style, it may take longer to process the order. In such cases we keep you posted through email. our domestic orders are shipped via various domestic shipping partners which provides delivery within 5-7 business days.

 

DO YOU SHIP BACKORDERS?

No. We aim to keep every item on our website in stock. If there is an item which you purchase and then we realize this item is not available, we will promptly inform you within 2 working days of your purchase and fully refund your money for the out of stock item.

WILL EVERYTHING SHIP TOGETHER?

Yes. Because we do not process backorders, whatever is in stock will be shipped together.

 

CAN I SHIP DIFFERENT ITEMS IN MY ORDER TO DIFFERENT SHIPPING ADDRESSES?

We can only process one shipping address per order. So, if you would like to order several items and ship to different people, please treat these as separate orders.

 

CAN MY ORDER SHIP TO A POST OFFICE BOX?

No. Since we offer door to door deliveries through our shipping partners therefore you must include full address details including a street address for the shipping address.

 

WHAT ARE THE SHIPPING COSTS?

Within India : For orders where the total value of the order is below Rs. 500, a shipping charge of Rs. 50 is applied. For orders where the total value of the order is above Rs. 500, a shipping will be free.

 

CAN I CHANGE MY SHIPPING ADDRESS AFTER PLACING MY ORDER?

Once we receive your order, we take approximately 2 working days to process your order before handing it over to the shipping company. If you would like to change your shipping address for an order which you have already placed, we will try to accommodate your requests if we still have the package in our possession. Please contact us (online@aanyabyalex.com) with your requested change and we will send you an email reply to confirm if we were able to make the change. If we have already handed your order over to the shipping company then we are unable to make any shipping address changes. 

 

WHY WAS MY PACKAGE UNDELIVERABLE?

In case of domestic shipping the shipping company will attempt delivery 3 times at the delivery address specified by you in the order, before they contact us that your package is not deliverable. If you have not received the package, you can track the package through the Order Tracking facility. If the package status is shown as undeliverable please call the shipping company at their local number and quote your tracking number to trace your package.

 

Here are some reasons why your package may be determined undeliverable:

 

Incorrect Address: Our logistic partner does not take responsibility if the delivery address provided by you is incorrect or outdated. If a package is returned to us because the address is incorrect or outdated we will consider the order status as closes, and no refund will be issued. Please carefully check to make sure that you have supplied a current and correct shipping address.

 

Address Format: If you supply a Post Office Box for your shipping address, our logistic partner will be unable to deliver your package. We will try to catch this problem prior to shipping. If a package is returned to us because the address is incorrect or outdated we will consider the order status as closes, and no refund will be issued. Please make sure that you do not supply a Post Office Box address for your shipping address.

 

Failed Delivery Attempts: In case of domestic deliveries the shipping company will make three attempts to deliver your package. If you are generally not home during delivery hours, please use a shipping address where someone will be available to sign for the package. If the driver deems it necessary to obtain a signature and has made three delivery attempts, then the package is returned to us as undeliverable. If the package status is shown as undeliverable please call the shipping company's customer service at their local number and quote your tracking number to trace your package.

 

Refused by Recipient: If you are sending a gift to someone and they refuse to accept the package because they think it is being sent to them in error, then the package will be returned to us as undeliverable. By informing your gift recipient that they should expect a package you will help us ensure that they receive your gift.