At Aanya we stand behind the quality of our products. Returns must be made within 24 Hours of receiving the goods. Any jewelry that has signs being used and/or worn shall not be eligible for return or replacement. Jewelry that is returned without all original packaging and tag shall not be eligible for return or replacement. Shipping charges will not be refunded and customers are required to pay for the shipping costs to return the goods.
- For minor color and design variations in the products from the photographs shared on the website would not be eligible for a refund.
- We received only manufacturer damaged products for the apparel.
For returns please ship to: 74/A, Government Industrial Estate, Charkop, Kandiwali (West), Mumbai-400 067.
Note: Customers can not return or exchange an item which has been purchased from retail stores, and similarly online purchases cannot be returned to our retail stores.
Jewellery Care Instructions
Keep Jewellery away from heat, water, perfumes, Deodorant’s & other strong chemicals as they may react with the metal or plating. By wiping the piece with the soft cloth after removing the jewellery would add to the life of the piece. Wipe Jewellery gently with chamois cloth or leather swatch after use. Always preserve your jewellery in the original box provided or in a soft cloth pouch.
WHEN WILL I RECEIVE A REFUND FOR MY RETURNED PRODUCTS?
All credits will be issued only to the credit/debit card used for making the original purchase. Once we receive your returned item(s) we will issue your credit and send you an email confirmation. Please allow one billing cycle for the credit to appear on your credit/debit card statement.
HOW DO I EXCHANGE AN ITEM?
In order to exchange an item you need to go through the returns process as described above. We will refund your credit/debit card once we receive the returned merchandise. You must place a new order for the replacements you would like.
ABOUT GIFT SERVICES
CAN I HAVE THE PRODUCT GIFT WRAPPED?
In the future we hope to offer this service.
CAN I INCLUDE A GIFT MESSAGE WITH THE PACKAGE?
Yes, a gift message can be included with your order.
DO YOU HAVE A GIFT REGISTRY?
We do not currently offer a gift registry but plan to add this feature in the near future.