Payments & Orders

WHAT PAYMENT METHODS DO YOU ACCEPT?

We accept all debit and credit cards from all card associations (an online real-time authorization is done through the Payment Gateway). 

 

WHEN WILL MY CREDIT CARD BE CHARGED?

Your credit card will be charged at the time of placing your order through our secured payment gateway. (an online real-time authorization is done through the Payment Gateway)

 

CAN I CHANGE MY BILLING ADDRESS?

In order for us to successfully process your credit card, you must provide the billing address which is used for your credit card.

 

ABOUT CUSTOMER SERVICE

 

HOW DO I CONTACT CUSTOMER SERVICE?

Visit "CONTACT US" on the bar above.

 

HOW DO I REMOVE MY NAME FROM YOUR EMAIL LIST?

Please go to our unsubscribe page.

 

CAN I EMAIL MY ORDER?

Yes. You can email us your order at online@aanyabyalex.com. 

 

CAN I CALL IN MY ORDER?

Currently we do not have a call in number for placing orders. Please follow the steps in the online checkout process on the website.

 

IF I HAVE PROBLEMS WITH MY ORDER, WHOM SHOULD I CONTACT?

If you have any problems or concerns about your order, please email us at online@aanyabyalex.com.

 

HOW CAN I MODIFY MY ORDER?

You can modify your order at any time during the shopping process by editing / modifying your shopping cart. Once you confirm payment for the items in your shopping cart, the order is considered as final and cannot be modified.

 

HOW CAN I CANCEL MY ORDER?

Once you confirm payment of your order, your order cannot be changed or cancelled. You will need to contact us through the Request for Cancellation button under My Account within 12 hours of placing your order for us to be able to confirm this cancellation. In case we have already processed your order you will be advised that the cancellation is not possible. As we aim to maintain quick turn around times on our order processing, dispatch and deliveries, we may not be able to support your request unless it is received within the stipulated time frame. Cancellations are solely at the discretion of Aanya.